FAQ

How do I place an order?

Browse our collection, add your preferred items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I change or cancel my order?

Yes. Orders can be modified within 2 hours of placement. Orders may be canceled free of charge within 24 hours if they have not yet been shipped. Please contact us as soon as possible for assistance.

How do I know if my order was successful?

After your payment is confirmed, you will receive an order confirmation email with your purchase details.

Where do you ship?

We currently ship within the United Kingdom only.

Do you offer free shipping?

Yes. We provide free shipping on all UK orders, with no minimum purchase required.

How long does delivery take?

  • Processing Time: 1–2 business days
  • Delivery Time: 3–5 business days

What is your order cut-off time?

Orders placed before 3:00 PM (GMT) are processed the same business day. Orders placed after this time begin processing on the next business day.

Which courier do you use?

We ship all orders through Royal Mail.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

What should I do if my order hasn't arrived?

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will investigate the shipment and keep you updated.

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

What items can be returned?

Returned items must be:

  • Unused and unworn
  • In their original packaging
  • With all tags attached
  • Accompanied by proof of purchase

How do I start a return?

Please email info@ukdesignercollection.co.uk to request return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Do you charge a restocking fee?

No. We do not charge any restocking fees.

How long does a refund take?

Approved refunds are processed within 10 business days after the returned item has been inspected.

Can sale items or gift cards be returned?

No. Sale items and gift cards are non-returnable.

What if my item arrives damaged or incorrect?

Please contact us immediately after delivery with your order details and photographs of the item. We'll review the issue and provide an appropriate solution.

What happens if my parcel is lost?

If Royal Mail confirms your parcel has been lost, we will offer either:

  • A replacement (subject to stock availability), or
  • A full refund.

Which payment methods do you accept?

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Discover
  • JCB
  • Diners Club
  • Maestro

Is my payment secure?

Yes. All payments are protected using SSL encryption and processed through secure PCI-DSS compliant payment gateways.

What currency do you use?

All prices are displayed and charged in British Pounds (GBP £).

Contact Us

Shop Name: UK Designer Collection
Phone: +44 20 3556 3464
Email: info@ukdesignercollection.co.uk

Address: 322 Bethnal Grn Rd, London E2 0AG, United Kingdom

Opening Hours:

Monday – Sunday: 11 AM–7 PM

Time Zone: (GMT+00:00) GMT